Have a question about Altaro VM backup?

Below are the most frequently asked questions we get asked.

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What’s new in v7?

View System Requirements

Does Altaro VM Backup work on Windows 2008 (not R2)?

Unfortunately, no. Altaro support Windows Server 2016, 2008 R2, 2012 and 2012 R2 (all editions), as well as Hyper-V Server 2012 (Core).

Does Altaro VM Backup work on Windows Server 2016?

Yes, it does.

Does Altaro VM Backup work on Windows 2012 R2?

Yes, it does.

Can I install on Hyper-V Server / Server Core?

Yes, you can install Altaro VM Backup directly on a core server as per these instructions.

Where should I install Altaro VM Backup, and what OS’s are supported?

To get started, download and install Altaro VM Backup on a machine running one of the following supported Windows OS's:

  • Windows Server 2016
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows 2008 R2
  • Windows 10
  • Windows 7 (64-Bit)
  • Windows 8 (64-Bit)

This will be the machine managing your backup configuration and actually running the backups.

What versions of VMware are supported?

You can back up the following VMware Hosts with Altaro VM Backup

  • VMware ESXi 5.0, 5.1, 5.5, 6.0 & 6.5
  • VMware vSphere 5.0, 5.1, 5.5, 6.0 & 6.5
  • VMware vCenter 5.5, 6.0 & 6.5
Can I backup the Free Edition of VMware or VMware workstation?

No, Altaro VM Backup cannot back up these versions of VMware.

Are any tools available to help me manage Altaro VM Backup?

Yes, you can download the Altaro Offsite Server to enable offsite backups (WAN or LAN) and you can download Altaro Management Tools to run the remote management console which enables you to connect to one or many remote installations.

How do you upgrade from version to another?

If you are not using our subscription model and instead have an Altaro license you need to upgrade your License Key. The upgrade process will keep all your settings and previous backups. Simply, uninstall Altaro VM Backup from the Windows Programs and Features screen, then download the latest installer of Altaro VM Backup. If your license is a part of our subscription offering you can download updates as and when they are released.

Can I manage both VMware and Hyper-V hosts from one Management Console?

Yes, if you have both VMware and Hyper-V hosts in the same LAN, you will be able to manage both host infrastructures from just one Management Console.

Will I be able to take offsite backups for disaster recovery?

Yes, as a Managed Service Providor (MSP) for Altaro, Deane's offers a subscription model which includes cloud storage. As such you will be able to backup all your VMs to our cloud.

Can I run test restores to ensure that my backups are fully restorable?

Yes, the Sandbox Restore feature will allow you to verify the integrity of the data on the backup drive. You can choose to either Verify the backup folder without attaching the VM to the VM Manager or else you can even perform a full restore in order to be able to boot up the VM itself. This operation will not affect the live VMs.

Can I backup VM’s which are MS Exchange or SQL?

Yes, for VMs running on VMware we have developed the Altaro VM Tools, which can be deployed to the VM through the main management console in order to truncate the transaction logs for MS Exchange and SQL. VMs running on a Hyper-V host will handle this by default without the need for an agent on the guest VM.

Can I restore a VM backed up from VMware to Hyper-V or vice-versa?

No, this is not possible using Altaro VM backup, however Microsoft already offer tools to convert your VMs.

How does your pricing work?

Our pricing is different to that of Altaro. You can purchase Altaro licenses, which themselves are very straightforward; you pay per host - Not per socket or CPU, and then purchase cloud storage for offsite backups independently. Or you can subscribe via Deane's, our pricing is different and based on the number of VMs backed up and the amount of cloud storage you require.

Do you offer discounts to educational, government, non-profit or NGO organizations?

Yes we do! Kindly contact us at for more details.

Do you offer volume discounts?

Altaro do indeed offer volume discounts for 10 licenses upwards, if you license the product, this is something were happy to discuss with you. Our subscription model and rate is predominantly driven by the cloud storage required. If you are looking for significant storage, we would again like the opportunity to discuss this with you. Kindly contact us at !

Do I pay a one-time price? Does the price include support?

If you elect to subscribe with an MSP such as Deane's rather then purchase a license, you benefit from the full functionality of the product, have full access to support and have the cloud storage pool available. Once your subscription ends, this will no longer be the case and you would either need to renew, or purchase Altaro VM Backup.

If you purchase Altaro VM Backup it is a one-time purchase which includes 1 year of SMA (Software Maintenance Agreement), which entitles you to receiving premium Support and upgrades. From year 2 onwards, you will have the option to renew at a cost of 25% of the original license price, per extra year of SMA. You can choose not to renew the SMA and in that case the product will still continue working but you will not be eligible for technical support and major/minor upgrades.

Are any add-ons (e.g. Altaro Offsite Server, remote/central management tools) licensed separately?

If you have purchased Altaro VM Backup Add-ons do not require a license as long as the host is assigned a Standard or Unlimited Edition license. If you have subscribed there are no restrictions and offsite cloud storage is included based on the amount purchased.

Do I need to re-install if I want to upgrade from the Free Edition?

No, you can simply replace your Free Edition key with the new license key purchased and all the product's features will be available to you right away.

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